Privacy Policy jomkis

1. Introduction

This Privacy Policy ("Policy") is issued by jomkis ("we", "company" or "platform") and applies to all users of the website jomkis.onl, including any individual who visits, registers an account, makes a deposit or uses any service provided by jomkis.

By accessing or using the jomkis platform, you agree to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, you are advised not to continue using our platform.

jomkis operates under international licensing and takes the responsibility of protecting its users' personal data seriously. We comply with applicable data protection requirements in the jurisdictions in which we operate.

2. Personal Information We Collect

jomkis collects various categories of personal information from users based on platform operational needs, legal compliance and service improvement. The information we collect includes:

A. Identity Information

• Full name as stated in official identification documents
• Identity card number (MyKad) or passport
• Date of birth for age verification (21 years and above)
• Current residential address
• Active mobile phone number
• Email address used for account registration

B. Financial and Payment Information

• E-wallet account details (Touch 'n Go eWallet) for transaction purposes
• DuitNow information for money transfers
• Bank account details related to FPX transactions
• Digital wallet addresses for cryptocurrency transactions (USDT, BTC, ETH)
• History of deposit and withdrawal transactions in your account

C. Activity and Usage Information

• Account login and logout records with timestamps
• Betting and game play history
• Device information used (operating system, browser type)
• IP address and general location data for each session
• Cookie data and similar tracking technologies

3. Purpose of Using Personal Information

The personal information we collect is used solely for legitimate purposes related to the operation of jomkis, including:

• Verifying user identity and confirming compliance with the 21-year age limit before access is granted
• Processing account registration, deposits and withdrawals securely and accurately
• Providing effective customer support in Malay and English
• Meeting anti-money laundering (AML) and know your customer (KYC) obligations in line with international licensing requirements
• Detecting and preventing fraud, hacking or any misuse of the platform
• Sending notifications related to accounts, transactions, promotions and policy updates
• Improving the user experience through analysis of usage patterns that do not reveal individual identities
• Ensuring compliance with all applicable legal and regulatory requirements

4. Sharing Information With Third Parties

jomkis does not sell or trade users' personal information to any party for commercial purposes. However, in certain situations, we may need to share your information with carefully selected third parties, namely:

• Payment Providers: E-wallet service providers, the DuitNow platform, FPX partner banks and cryptocurrency exchange platforms that process your financial transactions
• Game Software Providers: Licensed game studios that supply games to our platform, limited to data required for game functionality only
• Technical Service Providers: Companies providing hosting infrastructure, cybersecurity and analytics that are bound by strict confidentiality agreements
• Legal Requirements: Regulatory or law enforcement authorities when required by court order or applicable regulations

Every third party that receives user information from jomkis is required to comply with data protection standards equivalent to or higher than this Policy. We monitor these data-sharing relationships on a regular basis.

5. Data Security Measures

jomkis implements multiple layers of technical and procedural protection to safeguard your personal information from unauthorised access, alteration, disclosure or destruction:

• Use of SSL/TLS protocols for all data communication between your web browser and our servers
• Encryption of sensitive data in databases using current encryption standards
• Two-factor authentication (2FA) for user account protection, offered as an additional security option
• Continuous monitoring for suspicious activity and unauthorised access attempts
• Internal access to user data is restricted based on a need-to-know principle, with role-based access controls
• Security audits and penetration testing conducted periodically by independent specialists
• Documented security incident response procedures to address any data breach promptly

While we take these security measures seriously, no system can guarantee absolute security on the internet. You are also responsible for keeping your jomkis account password and login information confidential.

6. Use of Cookies and Tracking Technologies

The jomkis platform uses cookies and similar technologies to improve the user experience and collect usage statistics. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functions such as maintaining login sessions and security preferences. These cookies cannot be disabled without affecting platform functionality
• Performance Cookies: Collect information about how users interact with our platform to help us improve our services
• Functional Cookies: Store your preferences such as language settings and display choices to provide a more personalised experience

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the jomkis platform.

7. Your Rights as a User

As a user of the jomkis platform, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you
• Right to Rectification: You may request correction of any information that is inaccurate or incomplete
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information, subject to applicable legal obligations
• Right to Restriction of Processing: You may request that we limit the processing of your information in certain specified situations
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes
• Right to Data Portability: You may request that we provide your data in a format that can be transferred to another service provider

To exercise any of the above rights, please contact the jomkis customer support team via live chat or email at [email protected]. Requests will be processed within a reasonable timeframe subject to verification of your identity.

8. Amendments to This Privacy Policy

jomkis reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to registered users via email or in-platform notifications.

The latest effective date of this Policy is shown at the top of this document. You are advised to review this Privacy Policy periodically. Continued use of the jomkis platform after any amendments constitutes your acceptance of the updated terms.

9. How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the jomkis Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week directly through the jomkis platform in Malay and English
• Response Time: We aim to respond to all privacy-related enquiries thoroughly

We are committed to resolving any complaints or enquiries regarding your data privacy carefully and fairly. All privacy-related communications are handled by staff who are specifically trained in data protection matters.