jomkis FAQ
Complete Answers for Malaysian Players

⚠️ jomkis enforces a strict minimum age policy. All players must be 21 years of age or older to register and use this platform. This is an international licensing requirement that cannot be waived. Registration by underage individuals is strictly prohibited, and any account found to be in breach of this condition will be closed immediately.

jomkis is committed to responsible gambling. If you or someone close to you is having difficulty controlling gambling habits, please contact the jomkis support team via live chat or email — we will help connect you with the right support resources. In Malaysia, the National Council on Problem Gambling (NCPG) provides free counselling services. Remember: betting is entertainment, not a source of income.

Yes. jomkis provides responsible gambling options including deposit limit settings. You can contact our support team via live chat for help setting a limit that suits your budget. Limits can be reduced immediately, but increasing a limit requires a review period to protect players. This is part of jomkis's commitment to responsible gambling.

A cooling-off period is a temporary break during which your account cannot be used for betting. This is useful if you feel you need to step away for a while without permanently closing your account. A cooling-off period can be requested through the jomkis support team. During this time, any existing balance in your account remains safe and can be withdrawn at any time.

Self-exclusion allows you to close your jomkis account for a longer period. To apply, contact our support team via live chat or email and state your intention. Once enforced, you will not receive any promotions and login to your account will be blocked. Any remaining funds in the account will be processed for withdrawal. jomkis respects every player's decision to take this step.

The jomkis VIP programme has three tiers:

• 🥉 Bronze — weekly cashback of up to 0.5%
• 🥈 Silver — weekly cashback of up to 1.0%
• 🥇 Gold — weekly cashback of up to 1.5%

Each tier carries a higher cashback benefit, and you move up to the next tier as your betting activity increases over time.

VIP tier progression at jomkis is based on your overall betting activity. The more regularly you play and the more transactions you make, the sooner our system recognises your eligibility to move up to Bronze, Silver or Gold. No specific criteria are publicly stated — the system continuously evaluates your activity pattern. Contact our support team if you would like to know more about your current VIP standing.

jomkis weekly cashback is calculated based on your net betting activity for that week and credited to your account at the start of the following week. The amount depends on your VIP tier — Bronze up to 0.5%, Silver up to 1.0%, and Gold up to 1.5%. Cashback funds can be used directly for further betting.

jomkis VIP Gold members enjoy priority treatment across various areas — including the highest weekly cashback rate of up to 1.5%, prioritised support service, and early access to certain special promotions. Details of additional benefits for the Gold tier can be asked directly to our support team, available 24 hours a day.

jomkis evaluates VIP tier eligibility based on current activity. Extended periods of inactivity may affect your tier standing. To ensure you remain at your achieved VIP tier, it is recommended that you maintain regular betting activity. Should you have specific questions about your VIP status, our support team can provide further information.

In most cases, deposits via Touch 'n Go eWallet, DuitNow or FPX are processed almost instantly. If your funds have not been credited after a few minutes, please contact jomkis support via live chat and provide proof of payment (a screenshot or transaction reference number). Our team will review and resolve the issue promptly.

The minimum deposit at jomkis is RM50 for all payment methods. jomkis does not charge any processing fees for deposits — the full amount you transfer will be credited to your gaming account. However, your bank or e-wallet provider may apply their own charges, so check with them first if needed.

jomkis accepts a range of popular deposit methods in Malaysia:

• Touch 'n Go eWallet — the most popular local e-wallet
• DuitNow — real-time money transfer
• FPX (Online Banking) — supports major Malaysian banks
• Crypto (USDT, BTC, ETH) — for players who prefer digital assets

All these methods are available with a minimum deposit of RM50.

To deposit via FPX, log in to your jomkis account, go to the deposit section, then select "Online Banking (FPX)". You will be directed to the FPX portal where you can choose your preferred bank — such as Maybank, CIMB, RHB, Public Bank and others. Enter the deposit amount (minimum RM50), confirm the transaction via your bank app or TAC, and the credit will appear in your jomkis account immediately.

Yes, jomkis supports deposits via cryptocurrency including USDT (Tether), BTC (Bitcoin) and ETH (Ethereum). To make a crypto deposit, go to the deposit section in your account and select your preferred crypto option. You will be given a wallet address to send your funds to. The RM value will be calculated based on the current exchange rate at the time of the transaction. The minimum deposit of RM50 still applies to crypto deposits.

The KYC (Know Your Customer) process is a standard requirement for licensed gambling platforms at the international level. jomkis carries out KYC to ensure the security of your account, prevent the use of false identities, meet international licensing requirements, and protect the platform from illegal activities such as money laundering. This process also helps us verify that players meet the minimum age requirement of 21 years.

jomkis may request account verification in certain situations — for example when you make your first withdrawal, when transaction amounts reach a certain level, or when the system detects unusual activity on your account. It is better to complete KYC early to avoid any delays when you want to withdraw your winnings.

If your KYC application is rejected, jomkis will inform you of the reason. Common reasons include unclear document images, expired documents, or information that does not match your account records. Steps to take: review the notification message received, resubmit clearer or updated documents, and ensure all information matches your original registration data. Contact jomkis support if you need further guidance.

jomkis takes the security of players' personal information seriously. All submitted documents are stored using robust encryption and can only be accessed by authorised personnel. Your information will not be shared with third parties without your consent except where required by law. Our data handling policy can be read in full on the jomkis Privacy Policy page.

Yes, jomkis provides betting markets for various football leagues including the Malaysia Super League and the English Premier League (EPL). Players can place bets on both domestic and international matches across a wide range of markets — from standard 1X2 to Asian handicap and total goals. More matches are available on weekends and during peak competition seasons.

Bet settlement at jomkis is based on the official result of the relevant match from recognised sources. For football, results are taken at the end of normal time (90 minutes) unless otherwise stated in the market terms. If a match is postponed or cancelled, the bet will be settled according to the jomkis sports rules, which can be found on the Terms & Conditions page.

Yes, jomkis offers live betting which allows you to place bets while a match is in progress. Odds are updated in real time according to how the match develops, giving you more opportunities to make decisions based on match momentum. Live betting is available for football, badminton, and various other sports depending on the match schedule.

A mix parlay is a type of bet where you combine two or more match selections on a single ticket. The combined winnings are calculated by multiplying all the selected odds together — this means the potential return is higher than a single bet. However, all selections must win for your parlay ticket to be successful. jomkis offers mix parlay across various sports and leagues, including the Malaysia Super League and EPL.

Yes, jomkis supports badminton betting — a sport close to the hearts of Malaysians. You can place bets on both national and international tournaments such as the Thomas Cup, Uber Cup and BWF World Championships. Available markets include match winner, set handicap and total sets. Market availability depends on the current tournament schedule.